Refund & Returns Policy

Refunds and Returns Policy for SmartGlassesForStudents.com

Effective Date: February 3, 2025

At BlueLightDefender, we are committed to providing high-quality products and customer satisfaction. If you are not completely satisfied with your purchase, we offer a clear and fair return and refund policy. Please read the following carefully to understand how you can return your products and request a refund.

1. Eligibility for Returns

You may return your purchased products within 30 days of receiving your order, provided the following conditions are met:

  • The product is in unused, undamaged, and resellable condition.
  • The product is returned in its original packaging, including all accessories, tags, and inserts.
  • The product was purchased directly from our website, SmartGlassesForStudents.com.

Note: We do not accept returns for used, worn, or damaged products unless the item is defective or was damaged during shipping. For hygiene reasons, returns of opened eyewear packaging are also not accepted unless the item is faulty.

2. Non-Returnable Items

The following items are non-returnable:

  • Products marked as final sale or clearance.
  • Customized or personalized products (such as custom lenses or frames).
  • Items returned after the 30-day return window.

3. Return Process

To initiate a return, please follow these steps:

  1. Contact Us:
    Send us an email at [email protected] within 30 days of receiving your order. Please include the following information:
    • Order number
    • Product name(s)
    • Reason for return
    • Any supporting photos (e.g., damaged or defective products)
  2. Return Authorization:
    After receiving your request, we will review your return and, if eligible, provide you with a Return Authorization (RA) number and detailed instructions for returning the product. Please ensure you include the RA number on your return package to ensure it is processed promptly.
  3. Pack the Product:
    Carefully package the item(s) you wish to return in the original packaging, ensuring that the product is protected during shipping. Be sure to include all accessories, tags, and documentation that came with the product.
  4. Ship the Product:
    Ship the product to the following address:
    BlueLightDefender Returns
    53 Caprivi, Radiokop, Johannesburg, 1728, South AfricaYou are responsible for the cost of return shipping, unless the product was faulty or damaged upon arrival. We recommend using a trackable shipping service, as we cannot guarantee that we will receive your returned item without tracking information.

4. Refunds

Once we receive and inspect the returned item(s), we will notify you via email of the approval or rejection of your refund. If your return is approved, a refund will be issued to your original payment method within 10-14 business days.

Please note:

  • Shipping fees are non-refundable.
  • If your return is not accepted (e.g., if the product is used or damaged), we will notify you, and the product will be returned to you at your cost.

5. Damaged or Defective Items

If you receive a product that is damaged or defective, please contact us within 7 days of receiving your order. We will arrange a return and issue a full refund or provide a replacement at no extra cost to you.

Please include the following in your email:

  • Order number
  • Description of the issue or defect
  • Photos of the damaged or defective product

We will provide a prepaid return shipping label for defective or damaged products.

6. Exchange Policy

At this time, we do not offer direct exchanges. If you would like a different product, please follow our return process for a refund and then place a new order for the item you wish to receive.

7. Return Shipping Costs

You are responsible for the cost of return shipping unless the product was damaged, defective, or an error was made on our part (e.g., incorrect item sent). In such cases, we will provide you with a prepaid return shipping label.

8. Contact Information for Customer Support

If you have any questions or need assistance with a return or refund, please don’t hesitate to contact our customer support team:

  • Email: [email protected]
  • Business Address: 53 Caprivi, Radiokop, Johannesburg, 1728, South Africa

We will respond to your inquiry as quickly as possible and aim to resolve all issues in a timely and satisfactory manner.

We value your business and strive to ensure that your experience with BlueLightDefender is a positive one. If you have any further questions or concerns, please feel free to reach out to us. Thank you for choosing us for your blue light blocking glasses!